Terms & Conditions

Introduction

By accessing or using this website and/or purchasing products from Opus Imports Pty Ltd, you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding with any transactions.
We reserve the right to update or modify these terms at any time. Continued use of the website constitutes your acceptance of any changes.

Products & Orders

– All product listings, pricing, and descriptions are provided in good faith and are subject to change without notice.
– Orders must be placed through official channels (website, email, or approved portals) and may require a valid Purchase Order for trade clients.
– Opus Imports reserves the right to cancel or refuse any order for reasons including stock availability, incorrect pricing, or misuse of the website.

Pricing & Payment

– All prices are listed in Australian Dollars (AUD) and are inclusive of applicable taxes unless stated otherwise.
– Full payment must be received before dispatch unless otherwise agreed upon in writing.
– Secure third-party payment gateways are used for all online transactions.

Delivery & Collection

– We offer shipping Australia-wide. Delivery timeframes and costs vary depending on location and product size.
– Perth Metro orders incur a flat $100 delivery fee. Interstate shipping is calculated at checkout.
– Onsite collection is available from our warehouse in Landsdale, WA.
– Trade clients must provide a valid Purchase Order and allow up to 5 business days for standard deliveries or 3 business days for over/extra orders.
– Opus Imports is not responsible for delivering, storing, or collecting items that are not part of our product range.
– Supervisors or trade clients are encouraged to collect small orders if they are visiting the site, to avoid unnecessary delivery fees.

Returns & Warranty

– Products come with warranties as detailed in our Warranty, Maintenance & Care Guide.
– Any faults or damages must be reported within 7 days of delivery.
– Change-of-mind returns are subject to our discretion and may incur restocking or handling fees.
– Proof of purchase is required for all warranty claims.
– Opus Imports is not liable for damage caused by improper installation, misuse, or failure to follow care instructions.

Liability Disclaimer

To the maximum extent permitted by law, Opus Imports Pty Ltd will not be liable for any indirect, incidental, or consequential loss arising from the use of our products or services.
We are not responsible for loss or damage caused by delayed deliveries, installation errors, or unauthorised repairs.

Privacy

Use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

Intellectual Property

All content on this website, including images, logos, product descriptions, and graphics, is the property of Opus Imports Pty Ltd and protected under copyright law. Unauthorised use is prohibited.

Trade Client Notice

For builders, developers, or trade supervisors working with us:
– All call-ups must be submitted via email or Click Homes with the relevant Purchase Order.
– Opus Imports may charge a service fee for deliveries made when on-site collection is possible.
– Items delivered on behalf of other suppliers (e.g., grout) are not Opus responsibilities and may incur additional fees.

Governing Law

These terms are governed by the laws of Western Australia. Any disputes will be resolved in accordance with the legal jurisdiction of Western Australian courts.

Contact Details

Opus Imports Pty Ltd
0406200189
admin@opusimports.com.au